RETURN POLICY

↩️ Returns & Refunds Policy

🔒 General Return Policy

Due to the intimate nature of our products and strict hygiene and safety regulations, we maintain a firm policy regarding returns and exchanges:

We cannot accept returns or offer exchanges for any product that has been opened, used, or removed from its original sealed packaging.

All sales are final, except in the specific circumstances outlined below.

✅ Eligible Cases for Refund or Replacement

We are committed to customer satisfaction and will provide a replacement or a full refund only if your order falls under one of the following conditions:

  1. Defective or Broken Product: The item arrives damaged, broken, or is clearly defective upon receipt.

  2. Wrong Item Received: You receive a product that is different from what you ordered (incorrect model, color, or size).

📧 Steps to Request a Claim

If you believe your order is eligible for a refund or replacement under the conditions above, please follow these steps:

  1. Contact Us Immediately: Email us at Help@sexjouets.shop within 7 days of the delivery date.

  2. Provide Documentation: In your email, you must include:

    • Your Order Number.

    • A detailed description of the issue (e.g., "Item XYZ is broken").

    • Clear photographs or video demonstrating the defect or the incorrect item received.

  3. Wait for Confirmation: Do not return or ship the item until you have received explicit confirmation and return instructions from our support team. Unauthorized returns may not be accepted or refunded.

💰 Refund Processing

  • Once your claim is reviewed and approved, refunds will be processed back to the original method of payment.

  • Please allow 7–10 business days for the funds to be credited back to your account after the refund confirmation has been issued. Processing times may vary depending on your bank or payment provider.